Get in Touch
We're here to help with your fertility journey. Reach out for support, questions, or technical assistance.
Last updated: August 24, 2025
Email Support
For detailed questions and support
Response Time
We typically respond within
24 hours
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HIPAA Compliant
How Can We Help?
Technical Support
Issues with uploads, reports, or website functionality
Medical Questions
Questions about your results or fertility health
Billing & Account
Subscription, payment, or account-related inquiries
General Inquiry
General questions about our services
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Priority Level Low - General inquiry Normal - Standard support High - Urgent issue Critical - Service disruption
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Include any error messages, steps you've taken, or specific questions you have.
Common Questions
How long does analysis take?
Most semen analysis reports are processed within 2-5 minutes after upload.
What file formats are supported?
We accept PDF files and common image formats (JPG, PNG) up to 10MB.
Is my data secure?
Yes, we're HIPAA compliant and use enterprise-grade encryption for all data.
Can I cancel my subscription?
Yes, you can cancel anytime from your account settings or by contacting us.